Shipping & Refund Policy

Shipping Policies

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and Contact us on our Customer Portal, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order on our website, by clicking at the Track your Order section.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Shipping Partners

We use Fedex, and Aramex to ship our products to your destination as available during checkout and chosen by you.
We also can ship through EMS Speed post on special request to remote locations, if you think that our shipping partners does not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY TO YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.

Shipping Time / Delivery Time

We make our best efforts to ship your order on the same day it is placed. 99% of our orders are shipped within 24 hours for products available in stock anywhere in India, and international orders will be processed and shipped within 72 hours.
Products that are not available in stock will be processed based on the product type and required customization. The availability of the ordered product and shipping time will be notified via email as part of our company policy.
We ship on weekdays (Monday to Saturday), excluding public holidays. Orders placed on SUNDAY will be shipped only on MONDAY
Orders placed before 4.00 PM will be shipped on the same day except on Sundays and Public Holidays.
Shipments through Fedex / Aramex, if created before 04:00 PM will be picked up by them on the same day. Otherwise, the shipment will be picked up only on the next day.
Though we can guarantee a delivery time of 2-5 days to anywhere in India, it is totally beyond our control. Each shipping companies have its own methods, intermediate transit locations, etc. and the delivery time is not predictable.
Please plan your order allowing sufficient time for the delivery instead of last-minute orders.

Guarantee/Warranty

All items are delivered with a standard warranty of a minimum of 15 Days (unless otherwise specified on the product page) to protect the customers from any manufacturing defect. If you have any problems with your order, please notify us within this duration from the date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
Regarding the product that needs to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages and then decide the best way to exchange or return the product. If the particular item is not in stock to replace, we will provide a full refund.

Shipping & Refund Policy

Shipping Policies

Shipping Partners

Shipping Time / Delivery Time

Guarantee/Warranty

Menu

US Office

Chennai Office